Telsolutions are proud to become an Organisational Member of the IRRV

IRRV BIg (2)

Telsolutions are proud to announce that they have become and organisational member of the IRRV this summer.

Telsolutions started presentations and service delivery to local authorities on a limited basis in 2012. As a provider to private sector debt recovery agencies since 2004, Telsolutions saw the advantage of introducing technology and customer contact techniques that have a proven track record for results and compliance to simplify existing business process.

Tried and tested methodologies for collections that are widely used by private sector business for the recovery of debt, help our clients ensure Ofcom, data protection compliance.

All local authorities are under pressure to achieve savings and efficiencies:

  • Reduce cost of collections
  • Increase collections rates
  • Automate customer contact where possible
  • Reduce postal charges and associated costs for mail reminders to customers.
  • Use new communication channels that reflect the customers typical personal contact methods.
  • Improve current collection processes

Regardless of the size of each local authority, the objectives are the same to reduce costs, manage case resolution and increase collection rates often with limited resources.

Telsolutions aim is to work with our clients to improve the existing processes and introduce simple to use technology that has measurable and clear results.

Telsolutions are pleased to be attending and exhibiting at the 2016 IRRV Annual Conference and Exhibition 2016 to be held at the Telford International Centre.

This year Telsolutions will speak on new technology to replace mailed post and give a greater insight into customer behaviour. This new and innovative technology is causing a buzz with local authorities keen to achieve immediate and measurable savings whilst giving the maximum options to customers., use industry experience in revenue and collections to provide automated customer contact services with the latest technology to reduce arrears, collect outstanding revenue and improve income.

Through customer preference using telephone diallers, interactive voice messages, SMS text message, email and new mobile web collections contact can be automated.

Multi-channel blended campaigns make intelligent decisions based on customer action or inaction, creating meaningful staff conversations to improve income and progress case management.

With pressure to improve income, reduce the cost of debt recovery postage and overheads, Telsolutions enables you to collect more debt with very limited resources. No software, hardware is required and the service functions on a ‘pay as you go’ basis.