Compliance



Telsolutions mitigates risk and enables compliance in contact centres, offering a wide-range of capabilities including:



Preventing Prohibited Numbers From Being Contacted

• Dynamic campaign filters
• Real-time suppression by account or phone number
• Ad-hoc and scheduled suppression list upload
• Suppression with definable expiration
• Custom suppression lists by channel
(voice, text, email and web)
• Enterprise level suppression

Ensuring Agents Adhere to Requirements
• 100% call recording
• Real-time recordings via user interface
• Integration with speech analytics
• Monitor-Coach-Barge
• Speech, text and email analytics



Controlling Contact Frequency
• Account penetration settings
• Specification of campaign start and stop times
• Limit the number of contact passes in a strategy
• Define contact frequency limits by channel and device

Managing Consumer Consent and Profile Data

• Real-time data integration
• Mobile opt-in/opt-out
• Mobile carrier deactivations
• Channel preferences capture

Leveraging the Cloud to Mitigate Risk and Enable Compliance
• Platform certified to PCI Level 1
• SSAE 16 Type II SOC 1
• Safe treatment of sensitive data
• URL white listing
• Secure payment line
• Enables compliance with regulations such as
OFCOM, ICO, OFT, FCA, FDCPA, TCPA, FCRA, GLBA & HIPAA