Self-Service Payments

Enable consumers to make payments without live agent assistance using their preferred channels while securely retaining payment credentials. SoundBite uses cross-channel contact strategies for honouring communication preferences, increasing response rates, and capturing more self-service payments.

 

 Collect and process payments without agent assistance using Agentless Direct Collect, Telsolutions auto-payment interactive voice response (IVR) interface

  DTMF and Automatic Speech recognition (ASR) for flexible payments

 CX Analytics for advanced reporting on all stages of self service IVR
 Drive self-service payments over text messaging, web and email in addition to your IVR

  Leverage multi-channel blending strategies to send immediate payment confirmations via email or text message

  Broaden your payment options by supporting debit, credit, cash and more