Voice Messaging

Telsolutions on-demand automated voice messaging solutions enable organizations to achieve their customer communications goals in a cost-effective, efficient manner through the delivery of automated, professionally recorded voice messages. Telsolutions solutions are used for a variety of collections, customer care, and marketing processes and help organizations to increase revenue, enhance customer service and retention, and secure payments by improving customer contact processes.

 

Telsolutions award-winning automated voice messaging solutions allow organizations to:

Deliver timely, high quality voice messages to large volumes of customers in a cost-effective manner

Improve response rates by using automated voice messaging as a substitute for, or a supplement to, existing communication methods

 Increase revenue, enhance customer service and retention, and secure payments in a more timely fashion
 Increase the productivity of your contact center agents by turning cold, outbound calls into warm, inbound calls

 Enable agentless interactions via inbound and outbound channels

 Reduce your operational costs with an approach that is less expensive than other modes of communication and can be implemented in a much shorter timeframe

Telsolutions offers flexibility in messaging and scripting options, including:

 

Pre-recorded outbound messages: These are simple one-way messages that deliver a scripted alert or reminder. They are not interactive but rather informational and do not require an immediate customer response. Service appointment reminders are a good example of pre-recorded outbound messages

Direct connect to live agent: Sometimes you need to drive agent conversations, but you want to avoid non-productive manual dialing. In these instances, you can use outbound interactive voice messages to identify the right party and then automatically direct connect the call to a contact center agent. These messages are very effective for renewal campaigns, credit card balance transfers, and large balance overdue payments. They help improve contact center effectiveness and agent utilization by delivering warm inbound inquiries – or right-party debtors in the case of collections – to your contact center staff

Agentless IVR transactions: These voice messages are automated, two-way communications that enable customers to complete an agentless transaction through a self-service interactive voice response (IVR) system. The script confirms that the right party has been reached before transferring the call to the IVR. Typical agentless transactions including updating account data, account payments, and appointment scheduling