Lorem Ipsm this content needs upadating. Cloud-based services have emerged as the leading alternative to premise-based systems due in large part to their flexibility, accelerated deployment time and cost-effective model. TelSolutions’ hosted predictive dialer is a comprehensive offering that allows organizations to replace their on-premise investments entirely, cost-effectively address capacity issues and support disaster recovery needs.
Agent Voice Portal: Campaign Strategy and Management: CTI Modules:
Leverage a wide range of features to accommodate your dialing needs.
Deliver caller information directly to the agent’s desktop through a web-based application.
Gain real-time visibility into all customer communications and campaign activity.
Reduce the number of inbound, agent-assisted calls by providing customers with more self-service options.
Reduce operational costs and deliver superior service through the use of intelligent call routing, screen pops and dynamic call pacing.
Agent Voice Portal:
Campaign Strategy and Management: