Telecom and Media

Telsolutions helps telecom and media providers compete for subscribers and minimize customer churn in a highly competitive market while simultaneously delivering a cost-effective service experience that increases usage of products and services.

We continually develop innovative solutions that solve business challenges, strengthen customer relationships, and help differentiate our clients’ products and services.

 

 Subscription renewals
Achieve higher response rates by utilising Telsolutions proven multi-channel approach. Personalised web-forms allow subscribers to check their existing details whilst being able to make any changes .After confirming renewal subscribers can be directed to a self service payment module either online or over the phone.

 Activation Solution
Using Telsolutions SMS, Webforms and Inbound services, Subscribers can call enter unique codes to activate their subscription / online access. Ensure that subscribers have immediate access to your products and services.

 Loyalty Solution
Build active, engaged, and profitable subscriber relationships. Anticipate needs and provide valued information to strengthen brand loyalty and reduce churn.

 Replenishment Solution
Avoid disruption in service and revenue. Notify subscribers when account balances drop below a certain value and allow them to easily “top up”.

 Collections Solution
Solicit past-due payments without jeopardising subscriber relationships. Drive more right-party conversations and self-service payments.