Energy and Utilities

Energy and utility providers leverage SoundBite Solutions to meet heightened expectations for customer service, increase consumer awareness of energy-efficiency programs, and comply with regulatory requirements.

We’ve developed a number of proactive customer solutions to help electric and gas utilities provide better service at a lower cost to their customers.

 

 Service Notification Solution
Keep customers informed of outages and restoration of service while you strengthen customer relationships and lower costs.

 Meter reading
Using highly personalised webforms customers can take their own meter readings saving significant time and money.

 Surveys
Using proven survey techiques via multiple channels including SMS, Voice and Webforms, true insight into your customers can now be achieved. Knowledge and understanding of Csat, NPS and CES enables companies to maximise response rates and improve their scores.

  Collections Solution
Cost-effectively reaches late payers before the truck-roll, and elicit faster payments.