Retail

Telsolutions helps retailers and CPG organizations grow and retain loyal customers and increase spending and purchase frequency through personalised, interactive proactive communications that lead to repeat business and revenue growth.

Our clients include many of the largest consumer retailers, department stores, pharmacy chains, catalogue merchants, and CPGs. Our solutions help these smart retailers drive more visits, bigger tickets, and fuller baskets.

 

 Delivery notifications
Proactive delivery notifications sent via SMS, Voice and Mobile web forms confirms delivery times and reduces the risk of no-shows. Enhanced services can include providing full interaction and visibility of goods purchased on the smart-phone including, order confirmations, parcel history, live tracking from GPS, returns opportunity and customer feedback.

 Customer Loyalty Solution
Grow incremental revenue by increasing customer loyalty and reward program redemption rates.

 Preference Management Solution
Build stronger customer relationships and increase response rates by capturing and honouring communication preferences.

 Message Opt-In Solution
Articulate the value of your communications outreach to capture and manage customer consent for future communications that are relevant and welcomed.

 Product Recall
Telsolutions Product Recall notifications cost-effectively contact targeted consumers in 24 hours or less during critical product recall alerts. The proven solution is used by dozens of grocers and retail chains nationwide to effectively reach consumers using preferred communications channels.

 
The solution leverages our cloud-based multi-channel communications platform, and offers the scalability and capacity to reach millions of consumers without delay. Using interactive prompts, consumers can be directed to Telsolutions inbound IVR services, your IVR or call centre for more personalised care and instructions. The SoundBite Product Recall solution offers:

• Outbound and Inbound script development for one-way alerts and interactive messages
• Multi-lingual, professionally-recorded voice messages for clear, effective communications
• FTP automation to load customer lists quickly
• Detailed reporting to track message delivery status
• Value-add services including data append and text confirmations