Agent Voice Portal

Improve operational efficiency by increasing the productivity of your contact centre agents.

The Agent Voice Portal is a web-based user interface that enables agents to review and input data associated with their current call, such as amount past due, minimum balance due, or loyalty program status. Agents are presented with a number of critical functionalities such as indicating availability, dispositioning calls and transferring calls. Using the Agent Voice Portal also provides contact centre managers with greater visibility into real-time campaign activity and individual agent performance.

 

 Delivers caller information directly to the agent’s desktop

 Provides customised call disposition codes

 Enables management of session recording and session transfer

 Includes administration tools to reset password, change phone number and skill group