Contact Centre Integration

SoundBite offers a variety of integration options depending upon your contact center infrastructure. Our solutions allow you to streamline operations so you can deliver a superior customer experience at a reduced cost.

 

 CTI Modules
Incorporate intelligent call routing, warm transfers with screen pops, and dynamic call pacing into your contact centre

 Agent Desktop
Increase agent productivity through an easy-to-use Web-based user interface.

 Web-Services API
Seamlessly add multi-channel communications into your business applications, according to your business rules and technical needs.

 Payment Processing
Leverage pre-built integrations with leading payment processors through Telsolutions Inbound IVR.