Agent Voice Portal: Campaign Strategy and Management: CTI Modules:
Leverage a wide range of features to accommodate your dialing needs.
Deliver caller information directly to the agent’s desktop through a web-based application.
Gain real-time visibility into all customer communications and campaign activity.
Reduce the number of inbound, agent-assisted calls by providing customers with more self-service options.
Reduce operational costs and deliver superior service through the use of intelligent call routing, screen pops and dynamic call pacing.
Agent Voice Portal:
Campaign Strategy and Management: