Tuesday 07th February,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Automotive Finance
Driving Customer Satisfaction and RetentionMarketing Initiatives using voice, text, and email messaging make customers aware of loan rates and complementary services, delivering welcome messages that remind new customers of available loan and service options.
Consistent, positive Customer Contact strengthens loyalty and maximizes retention. Telsolutions automated messaging can deliver application status updates, confirm progress, and gather information at the customer’s convenience. Telsolutions multi-channel escalation and blending campaign strategies reach more customers in less time, and proactive customer communications eliminate unnecessary inbound calls, making loan officers more efficient. And Telsolutions automated satisfaction surveys can be sent to applicants to ensure that sponsors such as dealer networks are serving your customers well.
Vehicle lenders can reduce the cost of Debt Collection, shrink the collections cycle, and increase recovery rates while maintaining a positive brand image and customer loyalty. Telsolutions messaging solutions use multi-pass campaign strategies and voice-text-email escalation procedures to connect with more late payers and delinquents before other creditors, lenders, or agencies can.
