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Working with TelSolutions

Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more

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Email Messaging Reports and Analytics Multi Channel Messaging Campaign Strategy Manager Crisis Survivor AVM vs Predictive Dialler

Get the most out of every customer interaction.

The Campaign Strategy Manager is a key component of the Telsolutions Platform. It enables organizations to develop and manage Proactive Customer Communications strategies that best fit their business goals.

No matter the line of business, every organization wants to reach valued customers in a meaningful, effective way. The optimal strategy may vary depending on the industry, application, business goals and customer profile.

Campaign Strategy Manager Features:

Multi-Channel Blending and Escalation integrate multiple communication channels into a single campaign strategy to produce powerful results
Multi-Pass Campaigns can be easily defined with minimal effort to produce multiple, overlapping message attempts through a contact list
Pass Escalation and Advanced Retry Logic broaden your reach and increase response rates by attempting to contact customers across multiple devices
Goal-Based Options allow you to design a campaign strategy to execute and escalate relative to a specific goal
Contact Ordering prioritizes contact attempts based on dollar amount owed, member status, or other criteria that apply to your particular business needs
Dynamic filters (location-based, contact history, etc) accelerate ROI and ensure high customer satisfaction levels
Campaign Templates allow brand-conscious organizations to enforce enterprise-wide best practices and accelerate the deployment of new campaigns

Key Benefits of Campaign Strategy Manager:

Communications strategies customized to your business needs
Integrated contact strategies that include multiple channels and devices
Flexibility in when and how often to contact customers
Telsolutions reporting and analytics results seamlessly integrate with your system of record

Using the Campaign Strategy Manager, your Proactive Customer Communications strategies can be easily designed, executed, measured, and optimized through a variety of features that yield powerful results for your business.