Technology

Working with TelSolutions

Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more

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Data Security

Telsolutions Ltd understands how critical the security and integrity of customer data is to an organisations Proactive Customer Communications strategy. Thus, we have implemented stringent security practices to ensure that all data is kept safe and confidential. Dedicated security personnel oversee these practices and are responsible for all of Telsolutions Ltd data and physical security.

Overview

The Telsolutions Intelligent Communications Platform incorporates security best practices into every stage of your Proactive Customer Communications (PCC) strategy. Telsolutions is dedicated to protecting its clients and their data and adheres to strict standards in infrastructure security, authentication, data security, physical security, policy and compliance.

Infrastructure Security
Telsolutions has built and maintains a secure network that meets industry best practices and customer requirements:

Multiple levels of physical and logical firewalls
Network and host based intrusion detection, prevention and response
Two factor authentication for system maintenance
Regular reviews of firewall logs and configurations

Authentication and Data Security
Rigorous authentication rules are applied to all access points to the Telsolutions Intelligent Communications Platform. Telsolutions enforces strong authentication through password strength requirements, individual logins, password expiration, and login timeouts. To enable strong authentication and protect customer data, Telsolutions implements standards based encryption best practices which include:

SSH or VeriSign 128-bit SSL encryption of all data in transit
Triple DES encryption of any sensitive data
PGP encryption of files sent to and from Telsolutions

Physical Security
Telsolutions uses Tier 1 hosting providers for its data centres. These facilities provide:

24x7 manned security
Limited access to locked cages
HID and biometric access controls
Back-up power systems
Temperature controls
Fire suppression systems
Fully redundant HVAC system

Access to production equipment for maintenance purposes requires industry standard two-factor authentication. Telsolutions redundant infrastructure, sited at multiple locations, facilitates rapid recovery from disaster.

Privacy
Telsolutions privacy policy is simple: your data belongs to you and to no one else. We are partners with you in maintaining the highest level of security, and under no circumstances will we make your data available to any third party without your consent.

Summary
Rigorous security standards are a critical element of a complete Proactive Customer communications program. By following best practices in infrastructure security, authentication, data security, physical security, policy and compliance, Telsolutions ensures that customers remain confident that their data is protected and that they are in compliance with corporate and regulatory standards.