Tuesday 07th February,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Financial Services
BankingActivate the Multi-Channel Messaging Advantage
Issuing Banks know that to achieve “top-of-wallet” status you have to become very good at prompting activations, balance transfers, and managing fraud. And of course, the quality of the customer experience is a factor in retention, especially when pursuing late payers and collecting past-due balances as cost-effectively as possible.
In Marketing and Sales, Telsolutions increases activations, balance transfers, up-sell and cross-sell through messaging campaigns that can integrate phone, text messaging, and email to reach cardholders at the devices they rely on and use every day. Deliver offers such as pre-approved credit and attractive balance transfer rates using personalized, branded marketing messages that generate ready-to-act respondents. Deliver welcome messages to thank new cardholders and reinforce important features and benefits of their cards. Promote rewards program features to preferred customers. Prevent credit card misuse by verifying that cards have been received.
Telsolutions helps fight identity theft with intelligent, personalized fraud alerts. Customer satisfaction rises through helpful, professional communication of billing statement changes, account balances, and other useful information. Reaching out proactively to inform cardholders of rate changes and other important information avoids contact center flooding by inbound inquiries. Telsolutions flexible multi-pass campaign strategies and multi-channel escalation procedures make it easy to reach all kinds of customers.
For Collections, Telsolutions provides economical, personalized outreach that vastly improves collections effectiveness. Telsolutions penetrates delinquent account lists more deeply in much less time, automates payment transactions while giving the customer a feeling of control over the process, and protects the privacy and security of customer information.
