Tuesday 07th February,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Insurance
Communication is the Best PolicyProviders of life, health, homeowner's, auto, boat, personal liability, and other consumer insurance products need to communicate with policyholders without diminishing brand equity, and without compromising the relationship between company and policyholders.
For Marketing and Sales, Telsolutions helps uplift direct mail response rates or replace direct mail completely, as the most efficient and effective way to inform customer of new offers, rate changes, and new products. Telsolutions performs an entire customer promotion with personalized, branded marketing messages in hours rather than days or weeks, and delivers high quality ready-to-act respondents.
For Customer Care, Telsolutions delivers high-quality, branded welcome messages as well as proactive quote follow-ups, policy change notices, and claims status updates through seamlessly integrated voice, text, and email messaging. Telsolutions creates a "high touch" relationship with customers — to obtain necessary account information, speed the application and approval process, and much more – reducing inbound call flooding (e.g. claims status inquiries) to customer service reps.
Retail insurance Collections departments use Telsolutions automated multi-channel messaging to collect more revenue within a shorter period of time, while dramatically reducing cost-per-dollar-collected, and maximizing agent time spent with right party contacts. Telsolutions auto-pay IVR facility delivers higher collections results using fewer agents.
