Tuesday 07th February,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Media
Help Customers Read You Loud and ClearSubscribers to print, satellite entertainment and home Internet services have many options to pick from. Telsolutions multi-channel customer communications builds loyalty through personalized, proactive, branded messaging campaigns.
Marketing and retention programs achieve higher response rates than direct mail in only hours, using high quality, personalized, branded marketing messages that generate ready-to-act respondents. Telsolutions interactive messaging drives plan upgrades, special pricing promotions, subscription renewal offers, and many other opportunities for up-selling and cross-selling.
Customer Care groups enhance the customer relationship through welcome messages, change notifications, home service reminders, delivery updates, and more, while pre-empting inbound inquiries that can overwhelm the customer service center. Telsolutions obtains subscriber information such as credit card updates and changes of address.
Collections teams are the last line of defense against losing the ongoing revenue stream from subscribers. Sometimes all that is needed is a gentle reminder that a payment is past due. Telsolutions enables automated payments and keeps agents engaged with opt-in, ready-to-act subscribers, while maintaining a positive brand image with customers.
