News & Events
Call Centre Conference IBIS Earls Court - Thursday 5th June 2014
Telsolutions announces that they will be demonstrating their Inbound IVR, Cloud dialling and Closed Loop NPS solutions at the Call Centre Conference in Earls Court on Thursday 5th June 2014
Telsolutions speaking at LACEF 2014
LACEF's 17th Annual Conference Tuesday 13 May 2014 Mercure Leicester The Grand Hotel, Leicester. Daniel Pearce Director of Business Development will be talking about innovation in Smart phone technology that can result in increase debtor contact rates and allow multiple options collections. Text lacef to 07797805375 for an example of what Daniel will be talking about.
Pay bills by cash using Telsolutions SMS barcodes at over 21,000 PayPoint retail outlets
Convenience is everything…..
SMS Text messages sent with customer specific barcodes allow bills and debts to be paid by cash using PayPoint’s network of over 21,000 retail outlets. Service has now been approved and is released immediately by Telsolutions.co.uk
Telsolution's have developed and released a new service feature to rapidly improve payment simplicity for customers that use mobile phones to manage thier lives. The vast majority of the UK population now use their mobile phones as a primary contact method for more than just making calls or sending text messages.
PayPoint approved barcodes are generated by Telsolutions linked to a SMS text messsage and sent to customers. Customers use this barcode to pay at stores offering PayPoint services (PayPoint Retail Cash Account required), nothing can be simpler! There are 26,100 PayPoint terminals in newsagents, convenience stores, supermarkets, garages and off-licences across the UK. Most are open long hours, many seven days a week. This secure method increases 'immediate' contact collections and can be triggered and delivered whilst speaking to the customer as an alternative to sending another letter.
Full tracking is provided, unlike sending letters containing printed barcodes. You will know when the customer has opened the text message, when they have the barcode and when they have paid!
With the cost of postage increasing, time taken for letter delivery and follow-up, and reliability of delivery often questioned this new development provides a simple and cheap alternative with full activity tracking and reporting.
This function is a new service of the Telsolution's, cloud dialler with merged contact channels delivering fluid transitioning between communication channels (Dialler, SMS, Automated Voice,Email and Web), increasing contact rates with the intelligence to register customer preferences.
With requirements to make real operational savings, justify methods and prove results, this service will reduce the cost of debt recovery and collect more outstanding revenues. No software, hardware is required. All services are accessed via a 'pay-as-you-go' web based service.
Cloud based services require the internet only and dont affect other existing technology or telephony. They can be trialled and implemented in a single day at your site. Since there is so little technical overhead, services offered on a 'try before you buy model', to prove the effectiveness an claims before any decision is made.
For an evaluation or trial please contact Daniel.firstname.lastname@example.org
Telsolutions speaking at CCRi - October 1st 2013
Daniel Pearce Business development manager at Telsolutions will be presenting new innovative ways to collect. Including using customer profiling and web forms.
CCR-interactive, in association with Wescot, is the largest and leading one-day conference from the publishers of CCR, CCR-PublicSector and CCR World - a truly national and international event for the credit industry.
This year’s event allowed delegates to:
Learn best practice of how to increase profitable sales in changing economic times.
Understand the key compliance issues and how they will impact upon you.
Discover about the wider legislative and regulatory framework and how it will effect you.
Hear about the latest innovations in the market for improving your collections rates.
Motivate your staff to achieve ever improved results.
Top 5 trends in Collections
Interesting article here from Stuart Bungay - TDX. Reinforces the multi-channel approach.
Telsolutions speaking at LACEF 2013
Telsolutions to speaking at LACEF: "What does automated customer contact achieve in revenue and Benefits".
The event is being held at the Mecure Leicester City Hotel on Tuesday 14th May. It is the ideal event for industry professionals to network while enjoying superb speakers.
Daniel Pearce states “We have a history dating back to 2004, offering customer contact solutions to 100’s of clients over the years and the LACEF conference gives us a great opportunity to network and showcase our solutions to these industry leaders, with a view to improving collection and administration methods within their sector.”
We look forward to meeting everyone at the event
Engage platform Receives 2012 Product of the Year Award from TMC’s CUSTOMER Magazine.
Telsolutions' platform partner SoundBite Communications, Inc. (NASDAQ: SDBT). a provider of customer experience management solutions, has earned the CUSTOMER Magazine 2012 Product of the Year Award for SoundBite EngageTM. Presented by TMC, an integrated media company, this award is given to companies that exhibit diligence, vision, and leadership within their respected fields.
The Engage service uses innovative technology has enabled the delivery of numerous solutions that have improved the ROI for its clients while providing consumers with a better overall experience.”
Engage, the company’s multi-channel communications platform, optimizes the customer experience by harnessing the power of the mobile device and consumer preferences to facilitate intelligent conversations. This cloud-based platform enables personalized, automated and agent-assisted dialogs that increase customer engagement across the full consumer lifecycle – marketing, customer care, collections, and payments. It also enables cross-channel communications to elegantly preserve customer conversations across multiple touchpoints- easily moving between voice, text, email, and web silos in real-time, without losing the thread of the interaction.
The Engage service enables results-driven customer engagements that provide quick time-to-value. We help our clients provide a superior customer experience so that they can build lifelong, profitable customer relationships that result in revenue growth.
Telsolutions CEO Rob Perry-Jones "Congratulations to Soundbite Inc our Engage platform partner. This award is recognition for all the hard work and development that goes into providing a true multi-channel communication platform. We continue to win key accounts in the UK and EU with the support of award winning products".
2nd October 2012 - Speaking at CCRi
Daniel Pearce Telsolutions Business Developemt Director spoke at the recent CCRi event in London. He focussed on merged contact methods in collections to provide cascade communications resolving a number of issues.
* Call Avoidance and improving contact rates. Through preference based communications and cascade
contact strategies, dramatically increase contact rates with an industry unique technique.
* Multi channel blended campaigns to make intelligent decisions based on customer action or inaction, creating
meaningful agent conversations.
* Insight – Gain an insight to customers and start profiling best contact methods.
5th - 6th September 2012 Telsolutions speaking at the CSA Annual Conference
Daniel Pearce Business Development Director at Telsolutions is a confirmed speaker at the CSA Annual Conference & Exhibition 2012 on the 5th and 6th September 2012 at the Birmingham Metropole Hotel.
"I am speaking for 30 mins in the Collections stream called Future Collections for Modern Collections. What you presently have and what is possible without reinventing the wheel." Dan Pearce.
Background: The CSA and DBSG are pleased to announce the theme of our Annual Conference on 5 and 6 September at the Hilton Metropole Birmingham – Delivering Excellence in a New Era. The transition to the Financial Conduct Authority (FCA) as the new regulator is imminent and will change the entire look of our industry.
Keynote speaker will be Dan Atkinson, a journalist and author who has worked in national media for nearly 30 years. He is currently economics editor of The Mail on Sunday and has previously worked as a financial correspondent for The Guardian, in which role he specialised in issues of regulation and fraud. Dan is co-author, with Larry Elliott, of three books on economic and social affairs and author of the Complete Guide to Financial Markets. His most recent title is due for publication ahead of the Conference which talks about the current state of the economy in the UK.
Sessions across streams will include:
• Compliance and Regulation
• Debt Sale and Purchase
• Brand new for 2012: Learning and Development
Texting overtakes talking in UK, says Ofcom study (BBC)
People in the UK are now more likely to text than to make a phone call, according to new research from Ofcom.
While 58% of people communicated via texts on a daily basis in 2011, only 47% made a daily mobile call, said the country's communications industry regulator.
It said the shift away from traditional ways of keeping in touch was being led by young people aged 16-24.
Tuesday 13th June - 11am. Webinar 'The Silver Lining in the Cloud'
CCR and Telsolutions are set to co-host the second of two webinars covering the important issue of the role and benefits of cloud technology used in collections and how this optimises contact strategies.
New generation of cloud based services resolve static performance ceilings, and break through contact and collection rates without additional expenditure.
Telsolutions are pleased to present a 40 minute webinar focused on addressing and breaking the static performance, demonstrating the real advantages of leveraging cutting-edge contact technology for Collections, and Customer Management.
This second webinar - 'The silver lining in the cloud' will be held at 11.00 on Tuesday 13th June.
The two webinars are free for all CCR readers to listen in to.
Stephen Kiely, editor of CCR, who will chair the webinars, added:
"Technology is such an important part of the collections industry today, that it is always good to have the opportunity to discuss the options and answer some questions. These two webinars will give us the perfect opportunity for readers to list in, free of charge, from the convenience of their own office."
Topics covered will include:
- Regulatory environment, and how this impacts and restricts collections and contact strategies.
- How current systems ability to make decisions can be resolved with selective decision making.
- Static performance and why organisations can hit ceilings.
- What does a day's collections activity look like, and where it falls down with strategy?
- Using multiple supplier partners - Does the customer contact conversation break down, the lost opportunities and how can this be addressed with the latest technology.
- Benefits of multi channel and cascade contact strategies to break performance ceilings.
Tuesday 8th May and Wednesday 13th June
Daniel Pearce - Director of Business Development
The webinar will be held on Wednesday 13 June and are free to attend. To register to attend, please contact Alison Lucas at email@example.com or on 01702 341948.
Tuesday 8 May 11:00 – Telsolutions Webinar
Hosted Diallers – Is It Time to Look at Cloud-based Services?
Hosted dialler and cloud-based services offer up as many questions and uncertainties as to the claims of performance uplifts and cost savings. The webinars will give insights and information into key questions such as:
• How do cloud services work?
• What are the advantages and disadvantages in respect to security and data protection?
• What are the real advantages for my businesses?
• What is the best way to utilise all of the digital communications links that exist today?
• What are measurable benefits hosted diallers offer over on-premise solutions?
• What changes for a business when automation and cloud services are used?
Dermot Reynolds, Managing Director, Compute Blocks
Daniel Pearce, Business Development Director, Telsolutions Ltd
Jay Reilly, VP & Managing Director of International Markets, SoundBite Communications
January 31st 2012
Telsolutions launch Preview + for improved contact strategies - View Press Release
October 11th-12th 2010
We’ll be demonstrating the latest unified messaging platform at the The Call Centre & Customer Services Summit Radisson Blu Hotel, Stansted.
"This is a great opportunity to show how proactive communications using email, sms and voice surveys can generate significant results and insight into customer behaviour" - Rob Perry, CEO Telsolutions.
Telsolutions exhibit at UK Card Fraud Conference in Royal Horsegaurds Hotel London. Strategic Partner of the worlds most sophisticated Voice Biometric platform Voicevault
, Telsolutions demonstrated their unique Fraud Alert Service with Biometric Identity Verification designed to improve call centre efficiencies and operational cost for the Banking sector.
Telsolutions exhibit at Labour Party Conference in Brighton. They will be providing expert advice on the Electronic Communications Directive for Political calling and canvassing during election times. They will be demonstrating how Interactive Voice Messaging and SMS Text Messaging can play a vital role in communicating key messages to known supporters. http://www.labour.org.uk/
Telsolutions exhibit at BIBA 2009 in Manchester as part of the Crisis Survivor partner consortium. http://www.biba.org.uk/
CiB 'Communicators' magazine - March Issue 49 highlighting the importance of Text message during an emergency. Read more
Telsolutions proud sponsors of CiB
(Communicators in Business) Annual Conference in Brighton UK. Telsolutions will be demonstrating how SMS Text Messaging is a vital tool in the Internal Communicors kit bag.
SMEs FAILED TO PLAN FOR THE RISK OF SNOW WARNS CRISIS SURVIVOR
80% of small businesses affected by major incidents close within 18 months. Business continuity planning consultancy Crisis Survivor has warned that some companies risk closure if they fail to factor in future disruptions due to adverse weather, such as snow and flooding. Statistics show that 80% of small businesses affected by major incidents close within 18 months. ...read more
Telsolutions chosen to be Crisis Survivor
partner for Stakeholder notification. Crisis Survivor
are specialists in Dynamic Risk management and Business Continuity planning to BS25999 standard. Stakeholder notification
is paramount to the successful recovery of your business after a crisis more...