Tuesday 07th February,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Payment IVR
Telsolutions is designed to optimize both agent-assisted as well as "agentless" customer interactions. In doing so, it provides enterprises with a Payment IVR so that consumers can quickly and securely conduct payment transactions in a fully-automated fashion.Telsolutions hosted inbound and outbound Payment Interactive Voice Recognition (IVR) supports multiple payment processing partners, for companies seeking to give their customers the ability to pay as quickly and cost-effectively as possible. Telsolutions works with a number of market-leading payment processing providers including electronic payment providers and online resources.
Telsolutions Payment IVR offers a number of benefits for enterprises, including:
- Increasing the number of automated payments received via inbound and outbound channels
- Enhancing the effectiveness and profitability of collections operations by seamlessly integrating payment processing into Telsolutions calls, thereby reducing labour costs
- Optimizing caller experience by managing calls end-to-end via Telsolutions advanced scripting capabilities and eliminating pauses, holds and transfers while avoiding the need to re-enter account data
- Improving campaign reporting by incorporating payment status directly into campaign results
- Real-Time Processing: Since Telsolutions communicates with the payment processor in real-time during each call, the Telsolutions script identifies whether the transaction has succeeded or failed, and can conduct the remainder of the call accordingly. For example, if the user provides an invalid credit card number, then the script can provide immediate feedback and allow the user a second attempt to correctly enter the number.
- Seamless Integration and Reporting: Once the Telsolutions campaign has run, no further "batch" transaction processing is necessary. Telsolutions clients can simply load the Telsolutions result file back into their collections or customer management system in order to update the status of each account. This process can be automated using Telsolutions sophisticated report customization and delivery features.
- Power and Flexibility: Due to Telsolutions powerful XML scripting language, Telsolutions scripts can be entirely data-driven and therefore decisions can be made based on either customer data or actions that occur during the call. For example, a Telsolutions call could look at a customer data field (e.g. "amount due") and determine whether to connect that customer to a live agent or conduct an automated payment process.
