Tuesday 07th February,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Payment Verification
More businesses are becoming dependent on payments processed over the phone. This exposes businesses and customers to the growing risk of fraud.Telsolutions VoiceVault is the only voice verification service that can offer EU certified advance digital signatures to help protect against these risks.
Payment Verification adds an advanced digital signature - ‘speak on the dotted line’ - to payment processes. This helps protects against fraudulent transactions, even where a card number, expiry date and CVV code has been stolen. Both business and client benefits from a convenient and secure payment process. It is particularly suited to an environment where credit or debit card details are held by the merchants system – for example a mobile phone top-up, or transferring money into a trading or gaming account.
How it works
At the point of payment your call centre or IVR system initiates a Payment Verification. The caller’s voice is authenticated and Telsolutions VoiceVault issues your system with a digital signature. The call centre operative or IVR system then continues with the call.
All Payment Verifications are stored permanently by Telsolutions VoiceVault in case of attempted repudiation by the client.
Benefits
- Reduces risk of fraud, identity theft and customer repudiation
- Customers benefit from an improved and more secure service
- Easy to implement
- Payments are digitally signed
- Lower credit card charges possible - ‘Card Holder is present'
