Tuesday 07th September,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Solutions
A multi-channel communications strategy creates both a significant lift in response rates and a dramatic increase in interactive responses for many types of customer communications. By leveraging Telsolutions intelligent, on-demand voice, text and email messaging solutions, organizations can quickly and effectively communicate important information to consumers across a variety of devices and communications channels.Telsolutions enables sophisticated customer communications strategies that leverage multiple devices and channels. These strategies can seamlessly blend a single customer interaction across multiple communication channels, allowing customers to receive information through one channel and respond using an alternate channel based on consumer preference.
Furthermore, Telsolutions enables multi-channel escalation strategies that allow for a single campaign to escalate from one channel to another – such as an email, to a voice message, and then to text message in subsequent contact passes.
Features
Telsolutions offers a number of compelling features that benefit voice, text and email messaging:Web-based User Interface
Telsolutions web-based interface is easy to use and provides simple navigation across campaigns, sub-campaigns, and contact passes for voice, text and email messaging campaigns. It also allows you to change specifications in your account such as message content, frequency of messages, and other rules. Its real-time campaign status enables easy campaign monitoring.
IP Network
Telsolutions features a IP-based communications backbone which provides the most robust and cost-effective communications capabilities across all channels and touch points.
AutoManage™
To balance the flow of inbound and outbound messages, AutoManage follows a series of rules that monitor and govern sub-campaigns. AutoManage can automatically adjust the pace of contact attempts, by monitoring agent utilization, hold time, and failed contact attempts.
Campaign Strategy Manager
This tool optimizes communications to contact customers at the right time, with the right message, via the right channel. Telsolutions users can create and save templates that define default behavior for new sub-campaigns. This also allows users to test campaign strategies, save and re-use complex strategies and share best practices across the enterprise.
Integrated, Real-Time Monitoring and Reporting
Integrated, real-time campaign monitoring and reporting enables ongoing campaign optimization to drive better results. Comprehensive and Customizable reports provide insight into current and past activities, and 'dashboards' give insight into performance against defined metrics. These reports detail the total of wireless versus landline numbers, message attempts, messages sent and messages delivered.
