Technology

Working with TelSolutions

Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more

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Technology

Telsolutions Contact Accelerator is an intelligent, multi-channel communications platform that enables proactive customer communications. Organizations worldwide use our flexible platform to design, execute, measure and optimize results-driven communications solutions. It supports fully-integrated customer communication strategies that leverage automated voice, text and email messaging for cost-effective, multi-channel escalation and blended communications.

Our on-demand platform is flexible and scalable, allowing clients to communicate quickly with millions of consumers, thus accelerating time to results. The benefits of the Telsolutions Contact Accelerator platform include:

Capturing and honoring consumers' communications preferences
Communication through varying and multiple channels drives higher response rates
Enterprise view and management of all customer outreach efforts
Two-way automated communications enabling customer self-service solutions

Telsolutions Engage offers multiple options to interact with the platform functionality including a web services API, client web user interface, and customer service agent portal. A single enterprise control panel provides real-time visibility into all of the campaigns running across your entire organization. Depending on your business objectives, any Telsolutions communication can connect customers to customer service representatives in your contact center. For those organizations, Telsolutions provides productivity tools to enable optimal contact center productivity and an outstanding customer experience. Additionally, the Engage platform can incorporate advanced functionality such as Computer Telephony Integration (CTI) to reduce the cost to process calls and provide more efficient call handling.

Telsolutions Analytics and Reporting functionality provides standard and customized reports to measure results and identify strategies for optimization. Our Campaign Strategy Manager provides your organization with the intelligence to design communications strategies that determine which customers to reach and how best to reach according to contact preferences – ensuring the most effective customer interactions.

The Telsolutions Contact Accelerator platform provides your organization with the total communications solution to rapidly respond to changing business conditions.