Tuesday 07th September,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Telecom
A New Weapon in the Telecom Share WarsVoice and data communication providers wage a constant battle to minimize costly customer churn, generate new revenue streams, and provide a distinctive level of service and satisfaction to customers. As next-generation telecom service offerings come online, the technical and competitive battle will only grow tougher.
Telsolutions multi-channel communications campaigns are the most effective way for Marketers to offer rate promotions, service bundles, affinity programs and special offers. Building brand loyalty at a lower cost than traditional media is all about frequency of contact and the value each customer receives from that contact. For instance, Telsolutions activates new customers quickly with personalized messages that explain service features and benefits - and the entire communications campaign happens within hours, not days or weeks.
The level of Customer Service delivery has become a major differentiator between telecommunications companies. Telsolutions delivers welcome messages, billing updates, and information on an ad hoc basis-and ensures that the message gets through by making multiple attempts at different times of day across home and mobile phones and texting devices. Telsolutions confirms customer appointments in advance, obtains customer information when needed, sends proactive notifications, and conducts automated satisfaction surveys. Maintaining consistent, positive contact with customers strengthens brand loyalty and reduces churn.
The Collections department must handle all late payers in the billing cycle, collecting past-due balances while maintaining positive relationships. Telsolutions solicits payments by reaching an unlimited number of customers with personalized messages that automatically verify right-parties, provide convenient, immediate access to self-service payment options, or direct connect customers to live agents
