Tuesday 07th September,
Working with TelSolutions
Telsolutions transforms the way organisations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Many organisations rely on Telsolutions and our professional services team, to design, execute and continually measure and optimise their communications strategies to generate revenue, increase customer satisfaction, and reduce operating costs... find out more
Telsolutions VoiceVault Biometrics
We are confident you will find that VoiceVault is the most flexible, accurate and reliable biometric voice verification system in the world. It's the result of over 160 man years of research and development in to science, mathematics and technology.VoiceVault uses spoken words to verify claimed identities over the phone or web. The core VoiceVault technology is very different from other voice verification systems that rely on comparing recordings or wave patterns.
Your voice is unique to you
VoiceVault uses spoken words to calculate vocal measurements of an individual's vocal tract. Sophisticated algorithms convert these measurements into a voice print - a unique digital representation of an individual's voice.
A voice print is not a recording, set of words or a wave pattern of a voice. It cannot be played back or used for any other purpose than a comparison with subsequent voice prints.
Over 100 different calculations and tests are used to compare a previously enrolled voiceprint with a voice print generated at the time of verification - all in less than a second.
This unique biometric verification process enables VoiceVault to deliver a range of ultra reliable and highly secure voice verified services.
Robust for real world use
Special filters and algorithms are used to eliminate background noise as well as to detect and reject any attempt to use voice recordings. As verification is based on vocal physiology, accuracy is not affected by the caller having a cold. It even adapts voice prints over time to take into account the ageing effects on the voice.
Works across all types of phones
Unlike other voice verification systems, VoiceVault is a true 'cross platform' system. This means the same caller can be accurately verified again and again regardless of the phone they are using - a mobile phone, fixed line, speakerphone or even the internet.
Telsolutions VoiceVault also features a highly flexible architecture that supports the widest range of enrolment and verification options.
TelSolutions VoiceVault provides biometric speaker verification and voice security solutions that deliver unparalleled accuracy and security.
Our text dependent technology is able to verify a user's identity using short utterances, and can detect fraudster attacks based on recordings.
Our hosted and on-premise solutions employ an enterprise scalable architecture proven to be highly reliable in our customer deployments around the globe.
VoiceVault is the first and only voice verification provider certified to issue Advanced Electronic Signatures (voice digital certificates). This certification enables VoiceVault to support payment transactions with 'speak on the dotted line', setting up direct debits and secure access to confidential data.
The legal framework for Advance Digital Signatures was agreed by the European Parliament and Council when it adopted Directive 1999/93/EC - an EU wide framework for electronic signatures. Since then, individual member states of the EU have implemented legislation that gives legal recognition to electronic signatures.
The EU directive sets out two forms of electronic signatures:
'Electronic Signatures' that are attached to or logically associated with other electronic data and which serve as a method of authentication (also referred to as a digital certificate).
Advanced Electronic Signature' which means an Electronic Signature that meets the following requirements:
- It is uniquely linked to the signatory
- Is capable of identifying the signatory
- It is created using means that the signatory can maintain under his / her sole control; and
- It is linked to the data to which it relates in such a manner that any subsequent change of the data is detectable.
